Privacy Policy

Privacy Policy – Here’s the Lowdown!

At REFRACTt (operated by Trove Souq FZ-LLC), we care about your privacy as much as you do. This policy is all about how we handle your data when you visit our website, www.refractt.com, and it’s a big deal to us. We’re here to explain everything in simple terms, so let’s dive in:

What Info We Collect

When you visit our website, we might gather a few things. Some info is anonymous and just helps us improve your experience. This could include things like the type of browser you're using or how long you’re spending on the site.

But don’t worry—we’re not collecting any personal info unless you decide to share it with us. If you reach out for feedback, register for services, or make a purchase, we may ask for details like your name, email, address, and phone number. You’ll always have the option to provide or skip this info.

How We Use Your Info

We’re pretty chill about how we use your data, but we do need it to do a few things:

• Processing Orders: We’ll use your info to process your orders and keep you updated about them.
• Special Offers: From time to time, we might email you about deals or new products we think you’ll love. If you don’t want this, no hard feelings—you can opt out.
  
• Improving Our Site: We use anonymous data to improve our website and make sure you have the best experience.

We never sell, rent, or trade your personal info. The only time we’ll share it is with our delivery partners to get your order to you, or for processing payments. Your details will be protected and used strictly for your order.

Cookies – We Don’t Bite!

Cookies are just small bits of data stored in your browser to help us remember you’ve visited before. We use cookies to check if you’ve been to our homepage. But don’t worry, no personal details are collected with cookies.

Sharing Your Info – We Keep It Chill

We don’t give out your personal info unless it’s absolutely necessary, like in these situations:

• If we’re legally required to (subpoena, court order, or law enforcement requests).
• If we’re doing some behind-the-scenes work like improving the site or analyzing trends, we might share aggregated (non-personal) data, but never your personal info.
• If we need to process a payment or delivery, we might share the info with our payment processors or delivery partners to complete your order.

Your credit/debit card details? Never stored, sold, or shared. Always safe.

Security – We’ve Got You Covered

We take your data seriously and use security measures to keep everything safe. But just a heads-up: no system is 100% foolproof. We’ll do our best, but we can’t guarantee 100% security of the information you share online.

Third-Party Links – Be Careful, Homies

If you click on any links from our site that lead to other websites, keep in mind that they have their own privacy policies. We’re not responsible for how they handle your data. Always read their policies before sharing any personal information.

Minors – focus on your studies dude!

We’re not collecting info from people under 18. If you’re under 18, please don’t submit any personal details to us. If we find out we have collected personal info from someone under 18, we’ll remove it right away.

Updating Your Info

Want to update your details or ask us to remove something? Just shoot us an email at contact@refractt.com and we’ll take care of it.

Changes to This Policy

This privacy policy might change over time, so it’s a good idea to check it every once in a while to stay in the loop. Any updates will be posted here, and they’ll go into effect right away.