Terms of Services

This site is run by Trove Souq FZ-LLC, operating under the brand name REFRACTt and when we say “we,” “us,” or “our,” we’re talking about the Trove Souq FZ-LLC crew behind REFRACTt. We offer all sorts of cool jewellery and services on this website, but by using our site, you’re agreeing to the rules and guidelines we’ve laid out below (a.k.a. these Terms of Service).

When you browse or buy from our site, you’re entering into our “Service” and agreeing to follow these Terms, which include all the legal stuff (like the terms linked here). These rules apply to everyone—whether you’re just looking around, shopping, or contributing content.

Take a sec to read through these Terms before you dive in! By accessing or using any part of our site, you’re saying “yep, I agree” to these Terms. If you don’t agree with any part of it, unfortunately, you can’t use our site or services. If this document is an offer, consider it accepted once you’re on the site.

We might add cool new features or change things up from time to time, so always feel free to check back here. We’ll let you know if we update anything, but it’s on you to stay in the loop.

Oh, and our store is hosted by Shopify Inc., which helps us run this awesome online store where you can shop to your heart’s content.

SECTION 1 - STORE TERMS 

By using our site, you’re confirming that you’re at least the legal age in your state/province, or you’ve gotten permission to use our site if you’re underage.

Don’t use our products for anything illegal, please! And definitely no viruses, worms, or malware. If you break the rules, we’ll have to shut down your access.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone, anytime. We also want you to know that any content you upload (except payment info) might be transferred unencrypted through networks. But no worries—your credit card info is always encrypted.

Also, please don’t steal our content, resell our products, or mess with our site without asking for a written permission first.

SECTION 3 - INFORMATION ACCURACY

While we do our best to keep everything accurate, sometimes things on our site might not be 100% up-to-date. So, don’t base life-changing decisions solely on the info here. It’s your responsibility to double-check any info you might be relying on.

SECTION 4 - PRICES & MODIFICATIONS

Prices can change without notice, so keep that in mind while you shop. We also have the right to update, discontinue, or modify our services whenever necessary. Unfortunately, we won’t be responsible for any inconvenience caused by changes to our products or services.

SECTION 5 - PRODUCTS AND SERVICES

Some products might be exclusive to the site and in limited quantities, so be quick if you see something you love. We do our best to show the true colors of our jewellery, but your screen might not always display them perfectly.

We also reserve the right to limit sales by region or customer. Additionally, we can cancel orders or discontinue products at any time, though we’ll always do our best to notify you.

SECTION 6 - BILLING & ACCOUNT INFO

We have the right to refuse or cancel your order for any reason. If we do, we’ll try to reach out to you. Make sure you provide us with accurate and current info so we can process your order smoothly.

SECTION 7 - OPTIONAL TOOLS

We might be linked to some third-party tools on our site, but we don’t control or monitor them. If you use them, please be aware that it’s at your own risk, and we won’t be responsible for anything that happens.

SECTION 8 - THIRD-PARTY LINKS

Sometimes we link to third-party sites for extra products or services, but we’re not responsible for their content or any transactions you make with them. If you decide to visit a third-party site, please review their policies and practices carefully before engaging in any transaction.

SECTION 9 - COMMENTS & SUBMISSIONS

If you send us feedback, ideas, or anything creative (like contest entries), you’re giving us permission to use those ideas as we like—no strings attached. While we’ll do our best to credit your work, please know that we’re not obligated to keep it confidential or provide compensation. So, make sure you’re cool with us potentially using it in any way, in any form.

SECTION 10 - PERSONAL INFO

How we handle your personal information is outlined in our Privacy Policy. Check it out for all the deets.

SECTION 11 - ERRORS AND INACCURACIES

We try our best to make sure everything on our site is accurate, but sometimes things slip through. If there’s an error, we reserve the right to correct it. We’re not responsible for any consequences if something’s wrong on the site.

SECTION 12 - PROHIBITED USES

We ask that you please avoid using the site for illegal activities, harassment, or anything that could harm others or violate their rights. Respectful behavior is key to keeping our community a positive place. If we believe that any part of the site is being misused, we may need to suspend your access temporarily to ensure everyone’s experience is safe and enjoyable.

Basically, please be respectful.

SECTION 13 - DISCLAIMERS & LIMITATIONS

We don’t guarantee that our services will always be error-free or uninterrupted. If something goes wrong, it’s at your own risk. We also won’t be liable for any loss or damage caused by using our services, but we’ll always try to make things right as best we can.

SECTION 14 - INDEMNIFICATION

If you break these Terms and it causes a problem for us (or anyone else), you agree to take responsibility for fixing it, including covering any legal costs.

SECTION 15 - SEVERABILITY

If any part of these Terms turns out to be invalid, the rest will still apply.

SECTION 16 - TERMINATION

You can stop using our site anytime. We also reserve the right to terminate your access if we think you’ve violated these Terms, but you’ll still be responsible for any purchases or commitments made before termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms are the full and final agreement between us. If we ever update them, we’ll post the changes here, and you’ll be expected to follow the new version.

SECTION 18 - GOVERNING LAW

These Terms will be governed by the laws of Dubai, UAE.

SECTION 19 - CHANGES TO TERMS

We may update these Terms from time to time, so make sure to check in every now and then. By continuing to use our site, you accept any changes we make.

SECTION 20 - CONTACT US

Got questions about these Terms? Shoot your queries at contact@refractt.com and we’ll be with you in a minute!
For PR inquiries, email us at media@refractt.com.

For those who have read our Terms of Services, we thank you - now what are you waiting for?
Your cart awaits! 
https://www.refractt.com/